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The Ontario Provincial Police is pleased to offer Citizen Self Reporting, an alternative reporting option that allows the public to report specific crimes to police via the internet, anywhere, anytime.  The OPP’s Citizens Self Reporting system allows members of the public to use a computer or mobile device to report an incident without requiring an officer to attend the scene.

Citizen Self Reporting is simple and convenient and can be used when reporting incidents that do not involve injury or a suspect, or a crime that is not an emergency. The use of this new system is completely optional. Police will still attend a call for service if desired.

Visit the website yourself to check it out:

The Ontario Provincial Police (OPP) is improving its capacity for emergency response and enhancing the safety for an important segment of the communities it serves.


Beginning Wednesday, April 15, the OPP will be equipped to receive emergency calls for service via Text with 911 (T9-1-1) from people who are deaf, hard of hearing, or speech impaired (DHHSI) and for which the OPP is the Primary Public Safety Answering Point (P-PSAP).


T9-1-1 enables emergency communication with OPP 9-1-1 call takers via text message (or SMS). In order to use T9-1-1, members of the DHHSI community must register their cell phones with their wireless carrier in advance.  Some older model phones may not be compatible. Those who have more than one cell phone will need to register each phone individually.  The T9-1-1 service is not intended for use by the general public.


An Information Card is available on the OPP website at this address ( and via several OPP-serviced jurisdictions. More information is also available through the Canadian Wireless Telecommunication Association at




“The OPP is committed to increasing accessibility for persons with disabilities, and has made extensive network upgrades to be able to offer Text with 9-1-1 service in the communities we serve.” -- Commissioner J.V.N. (Vince) HAWKES


“Preparing to offer Text with 9-1-1 was complex and involved months of collaboration with our service provider and the communities. The OPP appreciates the patience of many stakeholders while we implemented the necessary changes to provide this important and innovative service.” – Chief Superintendent Rick BARNUM, Commander – OPP Communications and Technology Services Bureau


Ontario          Police

Provincial     provincial

Police            de l’Ontario

Communications and Technology Services Bureau

Bureau de gestion de communication et technologie

Lincoln M. Alexander Building

777 Memorial Ave.
Orillia ON  L3V 7V3

Edifice Lincoln M. Alexander

777, avenue Memorial
Orillia ON  L3V 7V3



(705) 329-6177

(705) 329-6176

File Number/Référence:

GOV 3750 00

April 13, 2015



Dear Mayor / Reeve,


On July 7th, 2014 the Ontario Provincial Police (OPP) introduced Citizen Self Reporting (CSR), an internet-based reporting system, as an alternate means of reporting non-emergency incidents to police from the traditional phone call to a Communications Centre. Utilizing this system is completely optional and has been introduced as a simple and convenient method to use a computer or mobile device to report specific incidents that are not deemed to be an emergency, or where there are no suspects or no injuries involved.


Since the program was implemented, the OPP has received hundreds of online reports from citizens across Ontario.  With this information, police have been able to use these online reports to make linkages to property crime investigations, some of which have led to the arrest and charging of suspect(s).


The OPP is constantly looking for ways to improve efficiencies and increase public safety and we are confident that online reporting has greater potential moving forward now that citizens can report non-emergency incidents anywhere, anytime.


The OPP are collaborating with our municipal partners to promote and support Citizen Self Reporting throughout the province. Citizen Self Reporting will be instrumental in allowing members of the public to report less serious occurrences on their own time. As members of the public engage the Citizen Self Reporting system more frequently, it will permit valuable front line resources to be focused on more serious crimes and community based projects.


Municipalities can assist in supporting this system by posting the enclosed web information on your municipal website.  The following link will take you directly to the CSR website:


Community safety and well-being in Ontario is everyone’s responsibility. Your ongoing support will make a difference.


Yours truly,

R.W. (Rick) Barnum, Chief Superintendent

Bureau Commander

Communications and Technology Services Bureau

Ontario Provincial Police

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